In the event that you have received a different item than the one you ordered by mistake, please contact us at info@iturrienea.com to arrange a return and/or exchange.

The procedure for returning an item purchased at our online store is as follows:

1. Send an email request for the return to info@iturrienea.com

No later than 15 working days from the date you received the product, let us know the reason for the return if you think it will help us continue to improve.

2. The items should be packaged with all original labels

3. Send the articles to

Eitzaga Auzoa 5, 20808 Getaria, Gipuzkoa, Spain

Important: Until such time as we receive an item in our store it remains the customer’s responsibility and return deliveries with unpaid postage will not be accepted.

We recommend that you send any item for return by courier or certified mail and retain the proof of shipment.

To return any item purchased at Iturri Enea, simply contact a courier service or local post office and send the product back to us at the above address. Return shipping costs are the responsibility of the customer.

In cases where a product is deemed defective Iturri Enea shall assume the entire cost of return shipping and/or exchange.

Once a return is approved the value of the purchase will be refunded by the same method you made the original payment.

This is done once we have confirmed that the returned article(s) are in perfect condition with all labels. You will receive an email confirmation notifying you of the amount that will be credited to your account.

Please contact us at info@iturrienea.com. We will do our best to resolve the issue as soon as possible.